Have questions about Pachamama?
You’re not alone, and we’ve made it easy to find the answers.
Below you’ll find responses to some of the most common enquiries from families about our programs, enrolment, fees, routines, and what to expect when joining our Pachamama community.
If you can’t find what you’re looking for, our team is always happy to help.
How do I enrol my child at Pachamama?
Do you offer a Orientation Session?
Does Pachamama have a waiting list?
Health and Safety
What do I need to bring to Pachamama for my child?
What is Pachamama’s practice regarding rest time?
What is Pachamama’s general daily routine for pre-school children?
At our long day care, Pachamama has a general daily routine that can vary according to special activities that may be planned by our room leaders.
| 6:30am | Opens with quiet activities in the Nursery room |
| 7:00am | Breakfast (finishes at 7:30am) |
| 7:45am | Children escorted to their respective rooms for free play |
| 8:30am | Matt session with Educators, followed by washing hands |
| 9:00am | Morning snack |
| 9:30am | Outdoor play (weather permitting) or indoor activities |
| 10:30am | Nappies are changed |
| 10:45am | Mat session with Educators, followed by washing hands |
| 11:00am | Lunch |
| 12:00pm | Rest time |
| 1:30pm | Nappies are changed, followed by quiet activities and washing hands |
| 2:30pm | Afternoon tea |
| 3:00pm | Outdoor play (weather permitting) or indoor activities |
| 4:30pm | Nappies are changed, children prepared for home |
| 5:00pm | Quiet activities with other age groups (subject to age variance) |
| 5:30pm | Late snack |
| 6:30pm | Centre closes |
Do I need to provide Pachamama with my child’s immunisation records?
For the purpose of managing the health and safety of our children and Educators, it is necessary that an up-to-date copy of all children’s official immunisation records be supplied during enrolment and regularly maintained. Parents are required to provide Pachamama with a record of any updates when their children undertake further immunisations during their time with us.
Please be advised that parents and guardians can only qualify for government benefits to support their child care costs if their child’s immunizations are up-to-date.
Do you have a kindergarten program?
Does Pachamama provide all of the meals for my child?
Pachamama provides all food served to children while they are with us. The weekly menu, designed by our Qualified Food Co-ordinator to be nutritious and tasty, is displayed on our Information Board in the foyer.
Due to health and safety considerations of the many children attending Pachamama with food allergies, only food purchased and prepared at Pachamama will be provided to children. Families are not allowed to bring food of any nature into the centre. (This does not apply to babies enjoying bottles with breast milk or infant formula).
Children with health-dependent dietary requirements will be catered for. It is vitally important that parents fully advise Pachamama of their children’s special needs on their Enrolment Form and keep our Centre Manager up-to-date in writing as your child grows and their needs change.
Can Pachamama accommodate for my child‘s allergy and food requirements?
My child is having a birthday - can I bring some things in for a party?
Our ‘no food from home’ policy does not allow families to bring in food, cakes or lollies bags for birthdays. But, because we understand that celebrating milestones are an important part of every child’s development, we make a special effort to host birthday parties for our Pachamama children.
Our Food Manager bakes a cake specifically for the birthday child and our Educators provide age appropriate games and decorations. Each birthday child will receive a birthday gift and have photos taken and uploaded to their individual profiles to remind them of their special memories.
This is a special service that parents need to book in advance, for an additional cost.
Can I make casual bookings?
Yes. With the My Family Lounge app you can log in and view Pachamama’s availability calendar allowing you to conveniently book a casual session at any time based on availability.
Can I cancel or swap my days in a week as a ‘once off’?
How do I pay for Pachamama’s services?
Once your enrolment process has been completed, Pachamama will receive your Child Care Subsidy from the Federal Government based on the information you supply through your MyGov account.
When I go on holidays or mark my child as absent do I still pay?
How do I view my child’s learning documentation?
We use an online program called My Family Lounge to document each child’s learning.
Still Have a Question? Call us on (08) 9291 3666
If your question isn’t listed here or you’d like to speak to someone directly, we’d love to hear from you. Our friendly team can assist with enrolment, bookings, or any queries about your child’s care.

